Internet-based TRS registration.
(a) Default provider registration.
Every provider of VRS or IP Relay must, no later than December 31, 2008, provide users with the capability to register with that VRS or IP Relay provider as a “default provider.” Upon a user's registration, the VRS or IP Relay provider shall:
Facilitate the user's valid number portability request as set forth in 47 CFR 52.34; or, if the user does not wish to port a number,
Assign that user a geographically appropriate North American Numbering Plan telephone number; and
Route and deliver all of that user's inbound and outbound calls unless the user chooses to place a call with, or receives a call from, an alternate provider.
(b) Mandatory registration of new users.
As of December 31, 2008, VRS and IP Relay providers must, prior to the initiation of service for an individual that has not previously utilized VRS or IP Relay, register that new user as described in paragraph (a) of this section.
(c) Obligations of default providers and former default providers.
Default providers must:
Obtain current routing information, including IP addresses or domain names and user names, from their Registered Internet-based TRS Users;
Provision such information to the TRS Numbering Directory; and
Maintain such information in their internal databases and in the TRS Numbering Directory.
Internet-based TRS providers (and, to the extent necessary, their Numbering Partners) must:
Take such steps as are necessary to cease acquiring routing information from any VRS or IP Relay user that ports his or her number to another VRS or IP Relay provider or otherwise selects a new default provider;
Communicate among themselves as necessary to ensure that:
Only the default provider provisions routing information to the central database; and
VRS and IP Relay providers other than the default provider are aware that they must query the TRS Numbering Directory in order to obtain accurate routing information for a particular user of VRS or IP Relay.
(d) Proxy numbers.
After December 31, 2008, a VRS or IP Relay provider:
May not assign or issue a proxy or alias for a NANP telephone number to any user; and
Must cease to use any proxy or alias for a NANP telephone number assigned or issued to any Registered Internet-based TRS User.
Every VRS or IP Relay provider must ensure that all CPE they have issued, leased, or otherwise provided to VRS or IP Relay users delivers routing information or other information only to the user's default provider, except as is necessary to complete or receive “dial around” calls on a case-by-case basis.
All CPE issued, leased, or otherwise provided to VRS or IP Relay users by Internet-based TRS providers must be capable of facilitating the requirements of this section.
(f) User notification.
Every VRS or IP Relay provider must include an advisory on its website and in any promotional materials addressing numbering or E911 services for VRS or IP Relay.
At a minimum, the advisory must address the following issues:
The process by which VRS or IP Relay users may obtain ten-digit telephone numbers, including a brief summary of the numbering assignment and administration processes adopted herein;
The portability of ten-digit telephone numbers assigned to VRS or IP Relay users;
The process by which persons using VRS or IP Relay may submit, update, and confirm receipt by the provider of their Registered Location information; and
An explanation emphasizing the importance of maintaining accurate, up-to-date Registered Location information with the user's default provider in the event that the individual places an emergency call via an Internet-based relay service.
VRS and IP Relay providers must obtain and keep a record of affirmative acknowledgment by every Registered Internet-based TRS User of having received and understood the advisory described in this subsection.
[73 FR 41295, July 18, 2008]
Effective Date Note:
At 76 FR 59557, September 27, 2011, § 64.611 was amended by redesignating paragraphs (e) and (f) as paragraphs (f) and (g), adding a new paragraph (e), removing “and” from the end of newly designated paragraph (g)(1)(iii), removing the period from the end of newly designated paragraph (g)(1)(iv) and adding “;” in its place; and adding paragraphs (g)(1)(v) and (g)(1)(vi), effective October 27, 2011, with the exception of paragraphs (e)(2), (e)(3), (g)(1)(v) and (g)(1)(vi). The excepted paragraphs contain information collection and recordkeeping requirements and will not become effective until approval has been given by the Office of Management and Budget. For the convenience of the user, the added text is set forth as follows:
Internet-based TRS registration.
(e) Toll free numbers.
A VRS or IP Relay provider:
May not assign or issue a toll free number to any VRS or IP Relay user.
That has already assigned or provided a toll free number to a VRS or IP Relay user must, at the VRS or IP Relay user's request, facilitate the transfer of the toll free number to a toll free subscription with a toll free service provider that is under the direct control of the user.
Must within one year after the effective date of this Order remove from the Internet-based TRS Numbering Directory any toll free number that has not been transferred to a subscription with a toll free service provider and for which the user is the subscriber of record.
The process by which a VRS or IP Relay user may acquire a toll free number, or transfer control of a toll free number from a VRS or IP Relay provider to the user; and
The process by which persons holding a toll free number request that the toll free number be linked to their ten-digit telephone number in the TRS Numbering Directory.