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49 CFR 371.117 - Must I provide individual shippers with my policies concerning cancellation, deposits, and refunds?

There is 1 rule appearing in the Federal Register for 49 CFR 371. Select the tab below to view, or View eCFR (GPOAccess)
§ 371.117
Must I provide individual shippers with my policies concerning cancellation, deposits, and refunds?
(a) You must disclose prominently on your Internet Web site and in your agreements with prospective shippers your cancellation policy, deposit policy, and policy for refunding deposited funds in the event the shipper cancels an order for service before the date an authorized household goods motor carrier has been scheduled to pick up the shipper's property.
(b) You must maintain records showing each individual shipper's request to cancel a shipment and the disposition of each request for a period of three years after the date of a shipper's cancellation request. If you refunded a deposit, your records must include:
(1) Proof that the individual shipper cashed or deposited the check or money order, if the financial institution provides documentary evidence; or
(2) Proof that you delivered the refund check or money order to the individual shipper.

Title 49 published on 2012-10-01

The following are only the Rules published in the Federal Register after the published date of Title 49.

For a complete list of all Rules, Proposed Rules, and Notices view the Rulemaking tab.

  • 2012-10-18; vol. 77 # 202 - Thursday, October 18, 2012
    1. 77 FR 64050 - FMCSA Policy on the Suspension of Operating Authority for Hostage Load Violations
      GPO FDSys XML | Text
      DEPARTMENT OF TRANSPORTATION, Federal Motor Carrier Safety Administration
      Notice of enforcement policy.
      This decision is effective October 18, 2012.
      49 CFR Parts 365, 371, and 375

This is a list of United States Code sections, Statutes at Large, Public Laws, and Presidential Documents, which provide rulemaking authority for this CFR Part.

This list is taken from the Parallel Table of Authorities and Rules provided by GPO [Government Printing Office].

It is not guaranteed to be accurate or up-to-date, though we do refresh the database weekly. More limitations on accuracy are described at the GPO site.

United States Code
USC : Title 49 - TRANSPORTATION

§ 13301 - Powers

§ 13501 - General jurisdiction

§ 14122 - Records: form; inspection; preservation

Public Laws

109-59

Title 49 published on 2012-10-01

The following are ALL rules, proposed rules, and notices (chronologically) published in the Federal Register relating to 49 CFR 371 after this date.

  • 2012-10-18; vol. 77 # 202 - Thursday, October 18, 2012
    1. 77 FR 64050 - FMCSA Policy on the Suspension of Operating Authority for Hostage Load Violations
      GPO FDSys XML | Text
      DEPARTMENT OF TRANSPORTATION, Federal Motor Carrier Safety Administration
      Notice of enforcement policy.
      This decision is effective October 18, 2012.
      49 CFR Parts 365, 371, and 375