49 CFR 39.105 - How must PVOs respond to written complaints?

§ 39.105 How must PVOs respond to written complaints?
(a) As a PVO, you must respond to written complaints received by any means (e.g., letter, fax, e-mail, electronic instant message) concerning matters covered by this Part.
(b) A passenger making a written complaint, must state whether he or she had contacted a CRO in the matter, provide the name of the CRO and the date of the contact, if available, and enclose any written response received from the CRO.
(c) As a PVO, you are not required to respond to a complaint from a passenger postmarked or transmitted more than 45 days after the date of the incident.
(d) As a PVO, you must make a dispositive written response to a written disability complaint within 30 days of its receipt. The response must specifically admit or deny that a violation of this part has occurred. The response must be effectively communicated to the recipient.
(1) If you admit that a violation has occurred, you must provide to the complainant a written statement setting forth a summary of the facts and the steps, if any, you will take in response to the violation.
(2) If you deny that a violation has occurred, your response must include a summary of the facts and your reasons, under this Part, for the determination.
(3) Your response must also inform the complainant of his or her right to pursue DOT or DOJ enforcement action under this part, as applicable. DOT has enforcement authority under Title II of the ADA for public entities and under section 504 of the Rehabilitation Act for entities that receive Federal financial assistance; DOJ has enforcement authority under Title III of the ADA for private entities.

Title 49 published on 2014-10-01

no entries appear in the Federal Register after this date.

This is a list of United States Code sections, Statutes at Large, Public Laws, and Presidential Documents, which provide rulemaking authority for this CFR Part.

This list is taken from the Parallel Table of Authorities and Rules provided by GPO [Government Printing Office].

It is not guaranteed to be accurate or up-to-date, though we do refresh the database weekly. More limitations on accuracy are described at the GPO site.


United States Code
U.S. Code: Title 29 - LABOR
U.S. Code: Title 42 - THE PUBLIC HEALTH AND WELFARE

§ 12101 - Findings and purpose

§ 12102 - Definition of disability

§ 12103 - Additional definitions

§ 12111 - Definitions

§ 12112 - Discrimination

§ 12113 - Defenses

§ 12114 - Illegal use of drugs and alcohol

§ 12115 - Posting notices

§ 12116 - Regulations

§ 12117 - Enforcement

§ 12131 - Definitions

§ 12132 - Discrimination

§ 12133 - Enforcement

§ 12134 - Regulations

§ 12141 - Definitions

§ 12142 - Public entities operating fixed route systems

§ 12143 - Paratransit as a complement to fixed route service

§ 12144 - Public entity operating a demand responsive system

§ 12145 - Temporary relief where lifts are unavailable

§ 12146 - New facilities

§ 12147 - Alterations of existing facilities

§ 12148 - Public transportation programs and activities in existing facilities and one car per train rule

§ 12149 - Regulations

§ 12150 - Interim accessibility requirements

§ 12161 - Definitions

§ 12162 - Intercity and commuter rail actions considered discriminatory

§ 12163 - Conformance of accessibility standards

§ 12164 - Regulations

§ 12165 - Interim accessibility requirements

§ 12181 - Definitions

§ 12182 - Prohibition of discrimination by public accommodations

§ 12183 - New construction and alterations in public accommodations and commercial facilities

§ 12184 - Prohibition of discrimination in specified public transportation services provided by private entities

§ 12185 - Study

§ 12186 - Regulations

§ 12187 - Exemptions for private clubs and religious organizations

§ 12188 - Enforcement

§ 12189 - Examinations and courses

§ 12201 - Construction

§ 12202 - State immunity

§ 12203 - Prohibition against retaliation and coercion

§ 12204 - Regulations by Architectural and Transportation Barriers Compliance Board

§ 12205 - Attorney’s fees

§ 12205a - Rule of construction regarding regulatory authority

§ 12206 - Technical assistance

§ 12207 - Federal wilderness areas

§ 12208 - Transvestites

§ 12209 - Instrumentalities of Congress

§ 12210 - Illegal use of drugs

§ 12211 - Definitions

§ 12212 - Alternative means of dispute resolution

§ 12213 - Severability

U.S. Code: Title 49 - TRANSPORTATION