49 CFR 39.51 - What is the general requirement for PVOs' provision of auxiliary aids and services to passengers?

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§ 39.51 What is the general requirement for PVOs' provision of auxiliary aids and services to passengers?
(a) If you are a PVO that is a public entity, you must furnish appropriate auxiliary aids and services where necessary to afford an individual with a disability an equal opportunity to participate in, and enjoy the benefits of, a service, program or activity. In determining what type of auxiliary aid or service is necessary, you must give primary consideration to the requests of individuals with disabilities.
(b) If you are a PVO that is a private entity, you must furnish appropriate auxiliary aids or services where necessary to ensure effective communication with individuals with disabilities.
(c) If a provision of a particular auxiliary aid or service would result in a fundamental alteration in the nature of the goods, services, facilities, privileges, advantages, or accommodations being offered or in an undue burden, you shall provide an alternative auxiliary aid or service, if one exists, that would not result in a fundamental alteration or undue burden but would nevertheless ensure that, to the maximum extent possible, individuals with disabilities receive the goods, services, facilities, privileges, advantages, or accommodations you offer.
(d) As a PVO, it is your responsibility, not that of a passenger with a disability, to provide needed auxiliary aids and services.

Title 49 published on 2014-10-01

no entries appear in the Federal Register after this date.

This is a list of United States Code sections, Statutes at Large, Public Laws, and Presidential Documents, which provide rulemaking authority for this CFR Part.

This list is taken from the Parallel Table of Authorities and Rules provided by GPO [Government Printing Office].

It is not guaranteed to be accurate or up-to-date, though we do refresh the database weekly. More limitations on accuracy are described at the GPO site.


United States Code
U.S. Code: Title 29 - LABOR
U.S. Code: Title 42 - THE PUBLIC HEALTH AND WELFARE

§ 12101 - Findings and purpose

§ 12102 - Definition of disability

§ 12103 - Additional definitions

§ 12111 - Definitions

§ 12112 - Discrimination

§ 12113 - Defenses

§ 12114 - Illegal use of drugs and alcohol

§ 12115 - Posting notices

§ 12116 - Regulations

§ 12117 - Enforcement

§ 12131 - Definitions

§ 12132 - Discrimination

§ 12133 - Enforcement

§ 12134 - Regulations

§ 12141 - Definitions

§ 12142 - Public entities operating fixed route systems

§ 12143 - Paratransit as a complement to fixed route service

§ 12144 - Public entity operating a demand responsive system

§ 12145 - Temporary relief where lifts are unavailable

§ 12146 - New facilities

§ 12147 - Alterations of existing facilities

§ 12148 - Public transportation programs and activities in existing facilities and one car per train rule

§ 12149 - Regulations

§ 12150 - Interim accessibility requirements

§ 12161 - Definitions

§ 12162 - Intercity and commuter rail actions considered discriminatory

§ 12163 - Conformance of accessibility standards

§ 12164 - Regulations

§ 12165 - Interim accessibility requirements

§ 12181 - Definitions

§ 12182 - Prohibition of discrimination by public accommodations

§ 12183 - New construction and alterations in public accommodations and commercial facilities

§ 12184 - Prohibition of discrimination in specified public transportation services provided by private entities

§ 12185 - Study

§ 12186 - Regulations

§ 12187 - Exemptions for private clubs and religious organizations

§ 12188 - Enforcement

§ 12189 - Examinations and courses

§ 12201 - Construction

§ 12202 - State immunity

§ 12203 - Prohibition against retaliation and coercion

§ 12204 - Regulations by Architectural and Transportation Barriers Compliance Board

§ 12205 - Attorney’s fees

§ 12205a - Rule of construction regarding regulatory authority

§ 12206 - Technical assistance

§ 12207 - Federal wilderness areas

§ 12208 - Transvestites

§ 12209 - Instrumentalities of Congress

§ 12210 - Illegal use of drugs

§ 12211 - Definitions

§ 12212 - Alternative means of dispute resolution

§ 12213 - Severability

U.S. Code: Title 49 - TRANSPORTATION