20 CFR 658.413 - Initial handling of complaints by the State or local office.

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§ 658.413 Initial handling of complaints by the State or local office.

(a) There shall be an appropriate official available during regular office hours to take complaints in each local office.

(b) Whenever an individual indicates an interest in making any complaint to a State agency office, the appropriate JS official shall offer to explain the operation of the JS complaint system. The appropriate JS official shall offer to take the complaint in writing if it is JS related, or if non-JS related, it alleges violations of employment related laws enforced by ESA or OSHA and is filed by or on behalf of an MSFW. The official shall require that the complainant put the complaint on the JS Complaint/Referral Form prescribed or approved by the ETA. The JS Complaint/Referral Form shall be used for all complaints taken by a State agency, including complaints about unlawful discrimination, except as provided in paragraph (c) of this section. The State agency official shall offer to assist the complainant in filling out the form and shall do so if the complainant desires such assistance. If the complainant also represents several other complainants, all such complainants shall be named on the JS Complaint/Referral Form. The complainant shall sign the completed form. The identity of the complainant(s) and any persons who furnish information relating to, or assisting in, an investigation of a complaint shall be kept confidential to the maximum extent possible, consistent with applicable law and a fair determination of the complaint. A copy of the completed JS Complaint/Referral Form shall be given to the complainant(s), and the complaint form shall be given to the appropriate JS official.

(c) If a JS official receives a complaint in any form (e.g., a letter) which is signed by the complainant and includes sufficient information for the JS official to initiate an investigation, the document shall be treated as if it were a properly completed JS Complaint/Referral Form filed in person by the complainant. The JS official shall send a confirming letter to this effect to the complainant and shall give the document to the appropriate JS official. If the complainant has not provided sufficient information to investigate the matter expeditiously, the JS official shall request additional information from the complainant.

(d) If the appropriate JS official determines that the complaint is not JS-related, the official shall follow the procedures set forth in § 658.414.

(e) If the appropriate JS official determines that the complaint is JS-related, the official shall ensure that the complaint is handled in accordance with this subpart E.

(f) During the initial discussion with the complainant, the JS official receiving the complaint shall:

(1) Make every effort to obtain all the information he/she perceives to be necessary to investigate the complaint;

(2) Request that the complainant indicate all of the addresses through which he or she might be contacted during the investigation of the complaint;

(3) Request that the complainant contact the JS before leaving the area if possible, and explain the need to maintain contact during the complaint investigation.

(Approved by the Office of Management and Budget under control number 1205-0039)
(Pub. L. No. 96-511, 94 Stat. 2812 (44 U.S.C. 3501 et seq.))
[45 FR 39468, June 10, 1980, as amended at 47 FR 145, Jan. 5, 1982]

This is a list of United States Code sections, Statutes at Large, Public Laws, and Presidential Documents, which provide rulemaking authority for this CFR Part.

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United States Code
U.S. Code: Title 29 - LABOR
U.S. Code: Title 38 - VETERANS’ BENEFITS

§ 4100 - Findings

§ 4101 - Definitions

§ 4102 - Purpose

§ 4102A - Assistant Secretary of Labor for Veterans’ Employment and Training; program functions; Regional Administrators

§ 4103 - Directors and Assistant Directors for Veterans’ Employment and Training; additional Federal personnel

§ 4103A - Disabled veterans’ outreach program

§ 4104 - Local veterans’ employment representatives

§ 4104A - Collaborative veterans’ training, mentoring, and placement program

§ 4105 - Cooperation of Federal agencies

§ 4106 - Estimate of funds for administration; authorization of appropriations

§ 4107 - Administrative controls; annual report

§ 4108 - Cooperation and coordination

§ 4109 - National Veterans’ Employment and Training Services Institute

§ 4110 - Advisory Committee on Veterans Employment, Training, and Employer Outreach

§ 4110A - Special unemployment study

§ 4110B - Coordination and nonduplication

§ 4111 - Repealed. Pub. L. 107–95, § 5(e)(3), Dec. 21, 2001, 115 Stat. 918]

§ 4112 - Performance incentive awards for quality employment, training, and placement services

§ 4113 - Transition Assistance Program personnel

§ 4114 - Credentialing and licensure of veterans: demonstration project

§ 4211 - Definitions

§ 4212 - Veterans’ employment emphasis under Federal contracts

§ 4213 - Eligibility requirements for veterans under Federal employment and training programs

§ 4214 - Employment within the Federal Government

§ 4215 - Priority of service for veterans in Department of Labor job training programs


Title 20 published on 2015-04-01

The following are ALL rules, proposed rules, and notices (chronologically) published in the Federal Register relating to 20 CFR Part 658 after this date.

  • 2015-04-16; vol. 80 # 73 - Thursday, April 16, 2015
    1. 80 FR 20690 - Workforce Innovation and Opportunity Act; Notice of Proposed Rulemaking
      GPO FDSys XML | Text
      DEPARTMENT OF LABOR, Employment and Training Administration
      Notice of Proposed Rulemaking (NPRM).
      To be ensured consideration, comments must be submitted in writing on or before June 15, 2015.
      20 CFR Parts 603, 651, 652, 653, 654, 658, 675, 679, 680, 681, 682, 683, 684, 685, 686, 687, and 688