45 CFR § 98.32 - Parental complaints.
The State shall:
(a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;
(b) Maintain a record of substantiated parent complains;
(c) Make information regarding such parental complaints available to the public on request; and
(2) A record of substantiated complaints is maintained and is made available.
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