Complaint.
Complaint. The term complaint includes, but is not limited to, any report or communication, whether formal or informal, written or oral, received by the P&A system, including media accounts, newspaper articles, electronic communications, telephone calls (including anonymous calls) from any source alleging abuse or neglect of an individual with a developmental disability.
Source
45 CFR § 1386.19
Scoping language
As used in this subpart and subpart C of this part, the following definitions apply: