Complaint.

Complaint. The term complaint includes, but is not limited to, any report or communication, whether formal or informal, written or oral, received by the P&A system, including media accounts, newspaper articles, electronic communications, telephone calls (including anonymous calls) from any source alleging abuse or neglect of an individual with a developmental disability.

Source

45 CFR § 1326.19

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Scoping language

As used in this subpart and subpart C of this part, the following definitions apply:

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