Cal. Code Regs. Tit. 10, § 2538.1 - Authority and Purpose

(a) These regulations are promulgated pursuant to authority granted to the Insurance Commissioner under the provisions of California Insurance Code sections 10133.8 and 10133.9 to establish standards and requirements to provide insureds, free of charge, with appropriate access to translated written materials and oral interpretation services in obtaining covered benefits. These regulations are applicable to all individual and group policies of health insurance and to all health insurers, as defined in section 106 of the California Insurance Code. Every health insurer shall comply with the requirements and standards established by Insurance Code sections 10133.8 and 10133.9 and these regulations.

(b) The purpose of these regulations is to accomplish maximum accessibility to language assistance services by limited English proficient insureds, including oral interpretation and written translation assistance and to set forth:

a) the methods of surveying the language preferences and linguistic needs of insureds;

b) the requirements, standards and quality assurance for translation of vital documents;

c) the requirements, standards and quality assurance for individual access to oral interpretation services; and

d) the reporting and data collection requirements for health insurers.

Notes

Cal. Code Regs. Tit. 10, § 2538.1

1. New article 12.1 (sections 2538.1-2538.8) and new section filed 9-19-2007; operative 10-19-2007 (Register 2007, No. 38).

Note: Authority cited: Sections 10133.8 and 10133.9, Insurance Code. Reference: Sections 10133.8 and 10133.9, Insurance Code.

1. New article 12.1 (sections 2538.1-2538.8) and new section filed 9-19-2007; operative 10-19-2007 (Register 2007, No. 38).