Conn. Agencies Regs. § 16-11-33 - Customer service requests
Every gas company shall make prompt and full investigation of each complaint and other service requests made to it, either at its office or in writing by any customer; and it shall keep a record of all substantial complaints, which shall show the name and address of the complainant, the date and nature of the complaint and the adjustment or disposal thereof. Records of such complaints shall be kept for a period not less than three years.
Notes
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