(a) Any grievance shall be personally presented, either orally or in writing, to the landlord's office or to the office at the premises where the complainant resides so that the grievance may be discussed informally and settled without a hearing.
A written summary of such discussion shall be prepared within thirty (30) days and one copy shall be given to the tenant
and one retained in the landlord
's tenant file. The summary shall specify the names of the participants, the date of such discussion, the nature of the proposed disposition of the grievance
and the specific reasons therefore, and shall specify the procedures by which a hearing under section 8-68f-20
of the Regulations of Connecticut State Agencies may be requested if the complainant
is not satisfied with the proposed disposition.
(c) Informal settlement of grievances is encouraged and every effort should be made to minimize administrative costs associated with informal settlements.