(1) On an annual
basis, an incumbent local exchange carrier shall publish telephone directories
that list the name, address and telephone number of all customers, except
public telephones and telephone service unlisted at customer's request. Where
customer address and location differ, location should be given.
(2) To the extent directory assistance is
provided, the telephone utility shall list its customers with the directory
assistance operators to provide the requested telephone numbers based on the
customers' names and addresses when such requests are made by communication
users. Where customer address and location differ, location should be
A local exchange company
shall distribute, or arrange to have distributed, printed directories free of
charge to requesting customers served by that directory. The local exchange
company or any of its affiliates or delegates distributing such directories
shall not market services to such requesting customers, and will:
(a) accept electronic files from competing
carriers identifying such requesting customers;
(b) accept those telephone calls from
competing carriers where the requesting customers are on the line;
(c) arrange with the carrier
and the customers for the provision of directories to the customers.
Furthermore, prior to discontinuing the distribution of copies of residential
directories to any community, a local exchange company shall execute, or
arrange to have executed, reasonable measures to transition affected customers
to a system in which they will not receive the residential directory, except
upon request. These reasonable measures shall include notification that the
directories will be distributed only upon request, that distribution upon
request will be free of charge, and the phone number and e-mail address
affected customers may use to request a copy of the directories. This
notification shall be included in a bill insert or a bill message and on the
local exchange company's website.
(4) The name of the telephone utility, an
indication of the area included in the directory and the month and year of the
issue shall appear on the front cover. Information pertaining to emergency
calls such as for the police and fire departments shall appear conspicuously in
the front part of the directory pages.
(5) The directory shall contain instructions
concerning placing local and long distance calls, calls to repair and directory
assistance services, and locations and telephone numbers of telecommunications
company business offices as may be appropriate to the area served by the
(6) To the extent
directory assistance is provided, directory assistance operators shall have
access to records of all telephone numbers (except telephone numbers not listed
or published at customer request) in the area for which they are responsible
for furnishing directory assistance service.
(7) In the event of an error in the listed
number of any customer, the incumbent local exchange carrier shall intercept
all calls to the listed number for a reasonable period of time provided
existing central office equipment will permit and the number is not in service.
In the event of an error or omission in the name listing of a customer, such
customer's correct name and telephone number shall be in the files of the
directory assistance or intercept operators and the correct number furnished
the calling party either upon request or interception.
(8) Whenever any customer's telephone number
is changed after a directory is published, the incumbent local exchange carrier
shall intercept all calls to the former number for a reasonable period of time,
and give the calling party the new number provided existing central office
equipment will permit, and the customer so desires.
(9) When additions or changes in plant or
changes to any other utility operations necessitate changing telephone numbers
to a group of customers, reasonable notice shall be given to all customers so
affected even though the addition or changes may be coincident with a directory
Ga. Comp. R. & Regs. R. 515-12-1-.10
Ga. L. 1878-79, p.
125, 1907, p. 72; 1922, pp. 143, 144; 1964, p. 338; 1965, p. 283, 1973,
pp.677-681; 1975, Sec. 2, p. 406.
Rule entitled "Directories" adopted. F. Dec. 29,
1975; eff. 1/1/1976 as specified by Ga. L. 1975, p. 411.
Amended: F. Jan. 26,
2010; eff. 2/15/2010.
Amended: F. May 20,
2010; effective 6/9/2010.
Amended: F. Oct. 6,
2016; eff. 10/26/2016.
Amended: F. Jan. 10,
2017; eff. 1/30/2017.