Ga. Comp. R. & Regs. R. 515-12-1-.33 - Customer Notification Procedures for Disconnection of Resellers
Current through Rules and Regulations filed through April 4, 2022
(1) Except as
provided in subsection (2) below, prior to disconnecting a reseller, an
underlying carrier shall give such reseller at least seven (7) days written
notice by First-Class mail, facsimile, or any other reasonable means, of its
intent to disconnect service. A copy of said notice shall also be provided to
the Georgia Public Service Commission at the same time it is provided to the
reseller. The notice shall include the following:
(a) The date of disconnection,
(b) Whether or not the underlying carrier
will serve as an alternative provider of service,
(c) The identity of the underlying carrier
and instructions, if appropriate, as to how to contact it to arrange
continuation of service,
(d) The
charges to be assessed should the underlying carrier assume the duty of
providing service, and
(e) A copy
of the Commission Utility Rule 515-12-1-.33.
(2) In the event of fraud, abuse or
interfering unreasonably with the use of the underlying carrier's service,
facilities or network, and if compliance with the prior notice requirement of
subsection (1) above would jeopardize the interests of the underlying carrier,
the underlying carrier shall have the right to disconnect a reseller
immediately. In such event, the underlying carrier shall provide the notice and
comply with the provisions set forth in subsection (1) within 24 hours of the
date service was disconnected. In addition, within 24 hours of the
disconnection, the underlying carrier must file with the Commission a detailed
explanation of its reasons, including facts substantiating the allegations of
fraud, abuse or interference which justify immediate disconnection.
(3) Within forty-eight (48) hours of receipt
of the underlying carrier's written notification to the reseller, the reseller
shall give written notification or may make arrangements with the underlying
local exchange carrier to place an intercept recording on the enduser's
telephone line, to advise the end-user that service has been disconnected. The
reseller's notification to its end-users shall include the following
information:
(a) The date of the
disconnection,
(b) A clear
statement that the disconnection is not the fault of the end-user,
(c) A toll-free number where the end-user can
contact the reseller or the reseller's designated entity or company or person
for additional information about the disconnection,
(d) The ability of the end-user to select an
alternative provider of service,
(e) Information about where an end-user can
find information about alternative providers such as the telephone directory.
Such information shall also provide the end-user with instructions as to how to
contact the underlying carrier and other carriers about the continuation of
service and the charges to be assessed,
(f) The identity of the underlying carrier,
and
(g) The availability of 101XXX
access and instructions/referrals on how to access 101XXX to make long distance
calls, but that such access will not be available if local service is
disconnected.
(4) The
reseller shall provide to the Commission and to the underlying carrier one of
the following: a copy of the notice of disconnection sent by the reseller to
the end user; or, if an intercept recording was installed, written notice that
an intercept recording was placed on the end-user's telephone line. Should the
end-user fail to elect an alternative provider of local exchange service,
and/or long distance interexchange service, the underlying carrier of local
exchange service shall provide (in the case of local service) the enduser with
seven (7) days of basic local exchange service from the date of disconnection
provided in the notice from the underlying carrier to the reseller. The cost of
this basic local exchange service may be recovered from the reseller or
end-user pursuant to the underlying carrier's tariff on file with the Georgia
Public Service Commission. This requirement to provide seven (7) days of basic
local ex- change service shall not be applicable to long distance interexchange
carriers since the end-user has the ability to access long distance
interexchange service by way of 101XXX access.
(5) In the event a reseller fails to respond
to the procedures or act as outlined herein, the underlying carrier of local
exchange service, provided it has the reseller's customer list or other
customer-specific information, shall make a good-faith effort to make personal
contact with the end-user (in the case of local service) by telephone, regular
mail or by service interrupt recording to reasonably notify the enduser that
service will be disconnected. The cost of this notification may be recovered
from the reseller by the underlying carrier.
Notes
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