Ga. Comp. R. & Regs. R. 515-3-3-.08 - Electing Distribution Company Obligations

a. The EDC must disconnect a consumer within five (5) business days of the requested disconnection date following a request for disconnection from a marketer that is in compliance with all Commission orders and rules regarding service disconnection.

b. The EDC shall terminate the request for disconnection of a consumer's account within one (1) business day after a paid transaction is received from a marketer.

c. The EDC shall reconnect gas service within one (1) business day of the date it discovers that the disconnection was made in error, unless the number of disconnections in error for a given day pertains to more than one hundred (100) separate metering points. In this instance, the EDC shall make every effort, based on availability of resources, to reconnect gas service within two (2) business days of the date it discovers that the disconnection was made in error. This rule shall apply to disconnections in error made by either the EDC or the marketer. The EDC shall notify the Commission if the number of disconnections in error exceeds one hundred (100) separate metering points.

d. The EDC shall not charge a reconnection fee if it is determined that the EDC made the disconnection in error.

e. The EDC shall not disconnect a consumer on Fridays or national holidays.

Notes

Ga. Comp. R. & Regs. R. 515-3-3-.08

O.C.G.A. §§ 46-2-30, 46-4-150et seq. (See especially, 46-4-158.1, 46-4-158.2, 46-4-160).

Original Rule entitled "Annual Report" adopted. F. Mar. 20, 1990; eff. Apr. 9, 1990. Repealed: F. Mar. 11, 1991; eff. Mar. 31, 1991. Amended: New Rule entitled "Electing Distribution Company Obligations" adopted. F. Sept. 3, 2002; eff. Sept. 23, 2002. Amended: F. Aug. 24, 2018; eff. Sept. 13, 2018.