Idaho Admin. Code r. 16.03.14.225 - PATIENT GRIEVANCES

The hospital must establish a clearly explained process for the prompt resolution of patient grievances. (3-17-22)

01. Grievance by Patient or Patient's Representative. A patient's grievance is a formal or informal, written or verbal complaint that is made to the hospital by a patient, or the patient's representative, regarding the patient's care, alleged abuse or neglect, or issues related to the hospital's compliance with Idaho state licensure rules. When a complaint is resolved at the time of the complaint by staff present, it is not considered a grievance and does not require investigation. (3-17-22)

02. Grievance Process. The grievance process must include: (3-17-22)

a. The hospital must inform each patient how to submit a grievance. Grievances may be submitted to any professional staff member. (3-17-22)

b. Grievances must be investigated. The grievance process must specify time frames for review of the grievance and the provision of a response. (3-17-22)

c. The hospital must document the steps taken to investigate the grievance and the results of the grievance process. (3-17-22)

03. Written Notice of Decision. The hospital must provide the patient with written notice of its decision that contains: (3-17-22)

a. The name of the hospital contact person; (3-17-22)

b. The steps taken to investigate the grievance; and (3-17-22)

c. The results of the grievance process. (3-17-22)

Notes

Idaho Admin. Code r. 16.03.14.225