Ill. Admin. Code tit. 38, § 1010.140 - Licensee Website and Toll-Free Telephone Service

Current through Register Vol. 46, No. 15, April 8, 2022

Each licensee shall maintain a secured-access website and toll-free telephone service consistent with the provisions of Sections 5-55 and 5-65 of the Act. The secured-access website and toll-free telephone service shall, at a minimum, provide borrowers and cosigners with capabilities reasonably adequate for efficiently handling communications, questions, and other matters relating to an existing loan. In determining whether the secured-accessed website and toll-free telephone service are provided in a reasonably adequate manner, the Director will consider consumer complaints received regarding the licensee and information obtained from examinations conducted and reports filed pursuant to the Act.

Notes

Ill. Admin. Code tit. 38, § 1010.140
Added at 44 Ill. Reg. 16445, effective 10/9/2020.

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