Ill. Admin. Code tit. 47, § 390.103 - Definitions
As used in this Part, the following words or terms mean:
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"Agency" or "Agencies": HUD-certified housing counseling
agencies selected for participation in the
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"HUD-certified Counseling" or "Counseling": In-person counseling provided by a counselor employed by a HUD-certified housing counseling agency to all borrowers, or documented telephone counseling when a hardship would be imposed on one or more borrowers. A hardship shall exist in instances in which the borrower is confined to his or her home due to medical conditions, as verified in writing by a physician, or the borrower resides 50 miles or more from the nearest participating HUD-certified housing counseling agency. In instances of telephone counseling, the borrower must supply all necessary documents to the counselor at least 72 hours prior to the scheduled telephone counseling session.
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Notes
Amended at 34 Ill. Reg. 15850, effective September 28, 2010
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