Ill. Admin. Code tit. 50, § 8100.1200 - Consumer Complaints
Each company shall maintain for review by the Division:
a) A file or consumer
complaint register containing each written complaint received from any person
or party regarding property located in this State other than matters for which
a separate claim file has been opened, together with the response to or
resolution of the complaint.
b) The
files must be maintained during each audit period and will be reviewed by and
released by the Division's examiner at the time of annual audit. The completion
of the audit without limitation to the contrary shall constitute release and
permit the company to dispose of complaints responded to or otherwise
resolved.
Notes
Amended at 34 Ill. Reg. 852, effective December 29, 2009
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