Iowa Admin. Code r. 191-15.42 - Acknowledgment of communications by property and casualty insurers
For purposes of this rule, "
(1) Upon receiving
notification of a claim, an insurer shall, within 15 days, acknowledge the
receipt of such notice unless payment is made within that period of time. If an
acknowledgment is made by means other than in writing, an appropriate notation
of the acknowledgment shall be made in the claim file of the insurer and
dated.
(2) Upon receipt of any
inquiry from the Iowa insurance division regarding a claim, an insurer shall,
within 21 days of receipt of such inquiry, furnish the division with an
adequate response to the inquiry, in duplicate.
(3) The insurer shall reply within 15 days to
all pertinent communications from a claimant that reasonably suggest that a
response is expected.
(4) Upon
receiving notification of claim, an insurer shall promptly provide necessary
claim forms, instructions and reasonable assistance so that first-party
claimants can comply with the policy conditions and the insurer 's reasonable
requirements. Compliance with this subrule within 15 days of notification of a
claim shall constitute compliance with subrule 15.42(1).
Notes
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