RULE 281-120.432 - Adoption of state complaint procedures

RULE 281-120.432. Adoption of state complaint procedures

(1) General. The department must adopt written procedures for:

a. Resolving any complaint, including a complaint filed by an organization or individual from another state, that meets the requirements in rule 281-120.434 (34 CFR 303) by providing for the filing of a complaint with the department; and

b. Widely disseminating to parents and other interested individuals, including parent training and information centers, protection and advocacy agencies, and other appropriate entities, the procedures under rules 281-120.432 (34 CFR 303) through 281-120.434 (34 CFR 303).

(2) Remedies for denial of appropriate services. In resolving a complaint in which the department has found a failure to provide appropriate services, the department, pursuant to its general supervisory authority under Part C of the Act, must address:

a. The failure to provide appropriate services, including corrective actions appropriate to address the needs of the infant or toddler with a disability who is the subject of the complaint and the infant's or toddler's family (such as compensatory services or monetary reimbursement); and

b. Appropriate future provision of services for all infants and toddlers with disabilities and their families.

(ARC 0100C, IAB 4/18/12, effective 5/23/12)

The following state regulations pages link to this page.