Iowa Admin. Code r. 641-9.12 - Complaints
(1) The department
shall accept complaints of alleged problems relating to certified outpatient
diabetes self-management programs. The information shall state in a reasonably
specific manner the basis of the complaints and be presented in writing, in
person or by telephone to: Bureau of Chronic Disease Prevention and Management,
Division of Health Promotion and Chronic Disease Prevention, Iowa Department of
Public Health, Lucas State Office Building, 321 East 12th Street, Des Moines,
Iowa 50319-0075; (515)281-5616.
(2)
The department shall, within 20 working days of the receipt of the complaint,
contact the program coordinator for initial evaluation of the specific matters
alleged in the complaint. The program shall receive a written report of the
results of department activities relating to the complaint investigation. The
complainant shall be promptly informed of the results of the investigation or
any action taken by the department.
Notes
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