Iowa Code r. 141-2.5 - Preliminary review and inquiry
(1)
Review of complaint. The
ombudsman shall review and consider each complaint to determine if it is within
the ombudsman's jurisdiction, if it is an appropriate subject for
investigation, and if it warrants an investigation, under the criteria in rule
141-2.6 (2C).
(2)
Preliminary inquiry. The
ombudsman may make a preliminary inquiry to obtain information for the purpose
of making the determination required in subrule 2.5(1). A preliminary inquiry
may utilize any of the methods available for investigations under subrule
2.9(1). However, a preliminary inquiry shall not be considered an
investigation.
(3)
Resolution without investigation. If, in the course of a
preliminary inquiry on the complaint, an agency provides an explanation or
response or takes an action which resolves the complaint, the ombudsman may
decline to investigate the complaint. The ombudsman shall inform the
complainant regarding the resolution of the complaint. However, the resolution
of a complaint during a preliminary review and inquiry does not preclude the
ombudsman from conducting an investigation into the complaint.
Notes
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