Kan. Admin. Regs. § 97-6-5 - Claims processing requirements
Current through Register Vol. 40, No. 39, September 30, 2021
Each VSO shall perform the following in processing each initial claim:
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97-6-5. Claims processing requirements. Each VSO shall perform the following in processing each initial claim: (a) Receiving the claim form, which a veteran can submit to the veterans claims assistance program staff in person, through a KCVA field office, or through the mail;
(b) date-stamping the claim upon receipt;
(c) establishing the claim by entering basic information about the veteran and the claim into a computer system and setting up a claim file folder;
(d) checking the claim to ensure that all information needed as part of a claim for USDVA benefits is included and that all forms are completed as required;
(e) developing the claim by reviewing the claim file folder for military service and medical information, requesting and obtaining any missing information, and reviewing all pertinent information to determine eligibility;
(f) completing any additional claim improvement actions, as necessary; and
(g) submitting the claim to the VARO for processing. (Authorized by and implementing L. 2006, ch. 153, sec. 1; effective April 27, 2007.)