La. Admin. Code tit. 48, § I-5051 - Grievances
A. The agency shall
establish and follow a written grievance procedure to be used to formally
resolve complaints by clients, their family member(s) or a legal representative
regarding provision of services. The written grievance procedure shall be
provided to the client.
1. The notice of
grievance procedure shall include the names of organizations that provide free
legal assistance.
B. The
client, family member or legal representative shall be entitled to initiate a
grievance at any time.
C. The
agency shall annually explain the grievance procedure to the client, family
member(s) or a legal representative, utilizing the most appropriate strategy
for ensuring an understanding of what the grievance process entails.
1. The agency shall provide the grievance
procedure in writing to the client at admission and grievance forms shall be
made readily available as needed thereafter.
D. The administrator of the agency, or
his/her designee, shall investigate all grievances and shall make all
reasonable attempts to address the grievance.
E. The administrator of the agency, or
his/her designee, shall issue a written report and/or decision within five
business day's of receipt of the grievance to the:
1. client;
2. client's advocate;
3. authorized representative; and
4. the person initiating the
grievance.
F. The agency
shall maintain documentation pursuant to
§5051 A-E.4.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.