02-031 C.M.R. ch. 425, § 23 - Applicant's Suitability for Long-term Care Insurance

Current through 2022-14, April 6, 2022

A. This section shall not apply to life insurance policies that accelerate benefits for long-term care.
B. Every insurer, health care service plan or other entity marketing long-term care insurance shall:
(1) Develop and use suitability standards to determine whether the purchase or replacement of long-term care insurance is appropriate for the needs of the applicant;
(2) Train its producers in the use of its suitability standards; and
(3) Maintain a copy of its suitability standards and make them available for inspection upon request by the superintendent.
(1) To determine whether the applicant meets the standards developed by the issuer, the producer and issuer shall develop procedures that take the following into consideration:
(a) The ability to pay for the proposed coverage and other pertinent financial information related to the purchase of the coverage;
(b) The applicant's goals or needs with respect to long-term care and the advantages and disadvantages of insurance to meet these goals or needs; and
(c) The values, benefits and costs of the applicant's existing insurance, if any, when compared to the values, benefits and costs of the recommended purchase or replacement.
(2) The issuer and producer, when one is involved, shall make reasonable efforts to obtain the information set out in Section 23(C)(1). The efforts shall include presentation to the applicant, at or prior to application, of the "Long-term Care Insurance Personal Worksheet." The personal worksheet used by the issuer shall contain, at a minimum, the information in the format contained in Appendix B in not less than 12 point type. The issuer may request the applicant to provide additional information to comply with its suitability standards. A copy of the issuer's personal worksheet format shall be filed with the superintendent for informational purposes.
(3) A completed personal worksheet shall be returned to the issuer prior to the issuer's consideration of the applicant for coverage, except the personal worksheet need not be returned for sales of employer group long-term care insurance to employees and their spouses.
(4) The issuer's or producer's sale or dissemination outside the company of information obtained through the personal worksheet is prohibited.
D. The issuer shall use the suitability standards it has developed pursuant to this section in determining whether issuing long-term care insurance coverage for an applicant is appropriate.
E. Producers shall use the suitability standards developed by the issuer in marketing long-term care insurance.
F. At the same time as the personal worksheet is provided to the applicant, the disclosure form entitled "Things You Should Know Before You Buy Long-term Care Insurance" shall be provided. The form shall be in the format contained in Appendix C, in not less than 12 point type.
G. If the issuer determines that the applicant does not meet its financial suitability standards, or if the applicant has declined to provide the information, the issuer may reject the application. In the alternative, the issuer shall send the applicant a suitability letter similar to Appendix D. However, if the applicant has declined to provide financial information, the issuer may use some other method to verify the applicant's intent. Either the applicant's return letter or a record of the alternative method of verification shall be made part of the applicant's file.


02-031 C.M.R. ch. 425, § 23

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