65-407 C.M.R. ch. 202, § 6 - DISPUTE PROCEDURES

A. A telephone utility must follow the minimum dispute resolution provisions of Chapter 810 and Chapter 860 of the Commission's rules when the customer disputes an audiotext service charge.

B. Upon receipt of the customer's dispute, the telephone utility must either delete that audiotext service charge from the customer's bill for basic telephone service or investigate and attempt in good faith to resolve the dispute. Any investigation must, at a minimum, include a demonstration that the audiotext service provider has complied with the applicable rules of the Federal Communications Commission and any applicable rules adopted by the Attorney General pursuant to the Maine Unfair Trade Practices Act.

C. A telephone utility may refer a customer's dispute concerning an interstate audiotext service to the long distance company that bills for the audiotext service. However, the telephone utility must either remove the charge from the customer's bill or identify the charges on customer bills as subject to dispute while the dispute is pending at the long distance company. In the event a long distance company does its own customer dispute resolution, and does not rely on the telephone utility to provide dispute resolution for audiotext service charges, the long distance company shall either remove the charge from the customer's bill or identify the specific charges in dispute on the bill while the dispute is pending.

Notes

65-407 C.M.R. ch. 202, § 6