65-407 C.M.R. ch. 660, § 15 - ANNUAL REPORTS TO THE COMMISSION

A. Every utility must file the following information with the CAD by April 15 of each year, with the information listed separately for residential and non-residential customers (unless otherwise specified):

1. billing period used by utility;

2. the average number of accounts receiving service (to obtain the annual average, sum the month-end totals and divide by 12);

3. the average customer bill per billing period and per year (divide the total residential revenues receivable by the number of bills issued);

4. the average number of accounts with overdue amounts per billing period (an overdue amount is the amount billed to the customer that was not paid by the due date of the bill or by a date otherwise agreed upon);

5. the average dollar amount of overdue amounts per billing period;

6. the number of disconnection notices issued per billing period;

7. the number of disconnections for any reason other than at the request of the customer or the abandonment of the premises per billing period;

8. the number of residential reconnections following disconnection without consent per month (do not include requests for service by new customers);

9. the number of residential reconnections following disconnection without consent per month where the service was placed in another person's name;

10. the number of payment arrangements negotiated by type;

11. the number of deposits requested and received and their average dollar amount;

12. the number of applications for service that were denied;

13. the number of residential applications for service in which the utility demanded a deposit or payment arrangement according to Section 6(A)(1)(a) (ii) (after the request for service, but within 60 days);

14. the gross revenue received;

15. the actual write off amounts and method used to ascertain those figures (and any other figures which reflect uncollectible amounts);

16. the amount recovered from previously written off amounts and method used to ascertain those figures

17. the number of cases and dollar amount of unpaid debt pursued through the court system or other means, the costs of collection by each method, with an identification of those accounts in which the utility could have but did not transfer the prior debt to a current account according to Section 6(A)(1)(a) and 6(C); and 18. the total number of customer disputes handled.

B. Utilities that have the ability to disconnect a customer's water service for the non-payment of sewer charges must file the following information with the CAD by April 1 of each year, with the information listed separately for residential and non-residential customers (unless otherwise specified):

1. the number of disconnection notices issued per month when the amount overdue included sewer charges;

2. the number of disconnections for non-payment per month when the amount overdue included sewer charges;

3. the number of reconnections following disconnection for non-payment when the amount overdue included sewer charges per month (do not include requests for service by new customers);

Notes

65-407 C.M.R. ch. 660, § 15