C.M.R. 65, 407, ch. 290 - STANDARDS FOR BILLING, CREDIT AND COLLECTION, AND CUSTOMER INFORMATION FOR ELIGIBLE TELECOMMUNICATIONS CARRIERS PROVIDING BASIC TELEPHONE SERVICE

  1. § 407-290-1 - PURPOSES
  2. § 407-290-2 - DEFINITIONS
  3. § 407-290-3 - JURISDICTION
  4. § 407-290-4 - EMERGENCY MORATORIUM
  5. § 407-290-5 - NON-DISCRIMINATION
  6. § 407-290-6 - UNFAIR OR DECEPTIVE PRACTICES
  7. § 407-290-7 - CUSTOMER PRIVACY
  8. § 407-290-8 - CUSTOMER RIGHTS
  9. § 407-290-9 - APPLICATION FOR SERVICE
  10. § 407-290-10 - CONFIRMATION OF ORDER WITH WRITTEN TERMS AND CONDITIONS
  11. § 407-290-11 - TRANSFER OF SERVICE TO ANOTHER LOCATION
  12. § 407-290-12 - BILLING AND PAYMENT STANDARDS
  13. § 407-290-13 - PAYMENT ARRANGEMENTS
  14. § 407-290-14 - DISCONNECTIONS
  15. § 407-290-15 - MEDICAL EMERGENCY
  16. § 407-290-16 - RECONNECTION OF SERVICE
  17. § 407-290-17 - OPTIONAL SERVICE PROVIDERS
  18. § 407-290-18 - DISPUTE RESOLUTION PROCEDURES
  19. § 407-290-19 - RECORDS; REPORTS
  20. § 407-290-20 - WAIVER

SUMMARY: This Chapter establishes consumer protections for the provision of local exchange telephone service by eligible telecommunications carriers in Maine. These rules govern interruptions in service, the granting and denying of service, provision of consumer information, credit and deposit practices, billing, disconnection, customer complaint procedures and methods of obtaining exemptions and variations from this Chapter.

Notes

C.M.R. 65, 407, ch. 290
EFFECTIVE DATE: This rule was approved as to form and legality by the Attorney General on June 25, 2002. It was filed with the Secretary of State on June 25, 2002 and became effective on June 30, 2002 (filing 2002-230).
EFFECTIVE DATE: This rule was approved as to form and legality by the Attorney General on April 23, 2020. It was filed with the Secretary of State on April 23, 2020 and became effective on 4/28/2020- filing 2020- 103.

STATUTORY AUTHORITY: 35-A M.R.S. §§104, 111, 704 , 705, 716

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