C.M.R. 65, 407, ch. 320 - ELECTRIC TRANSMISSION AND DISTRIBUTION UTILITY SERVICE STANDARDS

  1. § 407-320-1 - SCOPE AND PURPOSE
  2. § 407-320-2 - DEFINITIONS
  3. § 407-320-3 - GENERAL PROVISIONS
  4. § 407-320-4 - QUALITY OF SERVICE
  5. § 407-320-5 - SERVICE INTERRUPTIONS
  6. § 407-320-6 - RELIABILITY METRICS
  7. § 407-320-7 - CUSTOMER SERVICE METRICS
  8. § 407-320-8 - BILLING PERFORMANCE METRICS
  9. § 407-320-9 - CUSTOMER SATISFACTION METRIC SURVEY
  10. § 407-320-10 - REPORTING ON METRICS
  11. § 407-320-11 - METERING REQUIREMENTS, STANDARDS, AND TESTING PROTOCOLS
  12. § 407-320-12 - INDEPENDENT AUDITS OF METERING AND BILLING SYSTEMS
  13. § 407-320-13 - WAIVER OR EXEMPTION

SUMMARY: This Chapter establishes service standards and service quality metrics and reporting requirements for electric transmission and distribution utilities.

BASIS STATEMENT: The factual and policy basis for this Rule is set forth in the Commission's Order Adopting Rule and Statement of Factual and Policy Basis, Docket No. 2024-00236, issued on December 3, 2024. Copies of this Statement and Order have been filed with this rule at the Office of the Secretary of State. Copies may also be obtained from the Administrative Director, Public Utilities Commission, 18 State House Station, Augusta, Maine, 04333-0018.

Notes

C.M.R. 65, 407, ch. 320
EFFECTIVE DATE: This major substantive rule adoption was approved as to form and legality by the Attorney General on June 12, 2019. It was filed with the Secretary of State on June 14, 2019, and became effective on July 14, 2019 (filing 2019-098).
EFFECTIVE DATE: This routine technical rule adoption was approved as to form and legality by the Attorney General on May 1, 2020. It was filed with the Secretary of State on May 1, 2020, and became effective on May 6, 2020 (filing 2020-113).
EFFECTIVE DATE: This routine technical rule adoption was approved as to form and legality by the Attorney General on August 22, 2022. It was filed with the Secretary of State on August 22, 2022, and became effective on August 27, 2022 (filing 2022-158).
EFFECTIVE DATE: This routine technical rule adoption was approved as to form and legality by the Attorney General on January 7, 2025 and became effective on 1/14/2025 - filing 2025-006.

STATUTORY AUTHORITY: 35-A M.R.S. §§ 104, 111, 301(1-A), 2305-A, 3104-A, 3106, 3108.

State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.

No prior version found.