C.M.R. 65, 407, ch. 660 - CONSUMER PROTECTION STANDARDS FOR WATER UTILITIES

  1. § 407-660-1 - STATEMENT OF PURPOSES; APPLICABILITY; AND POLICY
  2. § 407-660-2 - DEFINITIONS
  3. § 407-660-3 - EMERGENCY MORATORIUM
  4. § 407-660-4 - CUSTOMER PRIVACY
  5. § 407-660-5 - CUSTOMER RIGHTS
  6. § 407-660-6 - APPLICATION FOR SERVICE
  7. § 407-660-7 - DEPOSITS FOR APPLICANTS AND CUSTOMERS
  8. § 407-660-8 - BILLING AND PAYMENT STANDARDS
  9. § 407-660-9 - PAYMENT ARRANGEMENTS
  10. § 407-660-10 - DISCONNECTIONS
  11. § 407-660-11 - CONTINUATION OF UTILITY SERVICE IS REQUIRED FOR RESIDENTIAL CUSTOMERS WITH A SERIOUS MEDICAL CONDITION
  12. § 407-660-12 - RECONNECTION OF SERVICE
  13. § 407-660-13 - DISPUTE RESOLUTION Procedures
  14. § 407-660-14 - CUSTOMER NOTICE OF PLANNED AND UNPLANNED SERVICE INTERRUPTIONS DUE TO MAINTENANCE OR REPAIRS
  15. § 407-660-15 - ANNUAL REPORTS TO THE COMMISSION
  16. § 407-660-16 - WAIVERS

SUMMARY: This Chapter establishes consumer protections for the provision of local exchange telephone service by eligible telecommunications carriers in Maine. These rules govern interruptions in service, the granting and denying of service, provision of consumer information, credit and deposit practices, billing, disconnection, customer complaint procedures and methods of obtaining exemptions and variations from this Chapter.

Notes

C.M.R. 65, 407, ch. 660
EFFECTIVE DATE: This rule was approved as to form and legality by the Attorney General on October 1, 2010. It was filed with the Secretary of State on October 5, 2010, 2010 as filing 2010-459, and became effective on October 10, 2010.
EFFECTIVE DATE: This rule amendment was approved as to form and legality by the Attorney General on August 23, 2011. It was filed with the Secretary of State on August 23, 2011 as filing 2011-292, and became effective on August 28, 2011.
EFFECTIVE DATE: This rule amendment was approved as to form and legality by the Attorney General on April 23, 2020. It was filed with the Secretary of State on April 23, 2020 as filing 2020- 104, and became effective on 4/28/2020 - .

STATUTORY AUTHORITY: 35-A M.R.S. §§104, 111, 704 , 716 , 1308

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