Md. Code Regs. - Permittee's Duties

A. A permittee shall respond only to requests made by the police for towing or road service on Authority property. In the event of a call or request for towing or road service by someone other than a police communications center, the permittee shall first clear the call with the police communications center before proceeding to the scene.
B. A permittee shall have one daytime and one nighttime toll-free telephone number to receive requests for towing or road service. Answering services or beepers may not be used.
C. A permittee or its employee or employees shall be available on a 7-day-per-week, 24-hour-per-day basis to provide towing, road service, and storage of vehicles.
D. A permittee or its employee or employees shall be available during the permittee's normal business hours for the purpose of releasing a vehicle being stored at the permittee's storage space, when the owner or custodian of the vehicle claims the vehicle.
E. A permittee or its employee or employees shall be responsible for payment of all tolls, including the vehicle performing the tow and vehicles being towed.
F. Permittee's Responsibility to Respond.
(1) Upon notification or request by the police for service, a permittee shall respond and shall provide prompt service to an identified vehicle within 30 minutes of receipt of notification, at the location of the vehicle, provided by the police. If such a response cannot be made within the time required, the permittee shall notify the Police Communications Center of the estimated time of response and the reasons for delay. In this event, the Police Communications Center may cancel the request for service and use the services of another permittee or towing service company.
(2) Following notification or request by the police, the permittee shall respond immediately to the notification and estimate the time of arrival.
(3) Upon arrival at the location of a vehicle, the permittee shall transmit the actual time of arrival and time the service requested is completed.
G. The permittee shall ensure that all its operations conform to all applicable laws and regulations.
H. In performing its services, a permittee shall take precautions to prevent interference with traffic on Authority property.
I. A permittee may refer certain types of towing or road service requests (that is, specialized towing, truck tire repair, etc.) to other companies or businesses allowed to perform these services under the permittee's permit. Before making a referral, the permittee shall obtain written permission from the Chief of Police or the Chief's designee authorizing these referrals to specific companies or businesses. Referred companies or businesses are required to comply with all of the applicable terms and conditions of these regulations and the referring permittee's permit.
J. An equipment operator shall:
(1) Perform the towing or road services required in full compliance with all applicable laws, regulations, safety procedures, and police directions;
(2) Sweep glass from the roadway and remove all debris and hazards from accident scenes.
K. A permittee and the permittee's equipment operator or operators may not discriminate in any manner against any person because of race, color, religion, creed, age, sex, marital status, national origin, ancestry, or physical or mental handicap.


Md. Code Regs.
Regulation .12 amended effective April 5, 2010 (37:7 Md. R. 572)
Regulation .12C amended effective April 5, 1999 (26:7 Md. R. 544)
Regulation .12E amended effective January 30, 2006 (33:2 Md. R. 83)

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