104 CMR 32.03 - Notice of Complaint Process and Availability of Complaint Forms
(1) The Person in Charge shall ensure that
notice of the complaint process is conspicuously posted at the program,
facility or Department office for which he or she is responsible. If a program
or facility or Department office has more than one location, the posting must
be done at all locations. In addition, each program and facility shall provide
written notice of the complaint process to a client and legally authorized
representative, if any, upon the client 's commencement of the program or
admission to the facility.
(2) The
Person in Charge shall ensure that copies of complaint and appeal forms and of
104 CMR 32.00 are available
at conspicuous locations and are provided to individuals upon
request.
Notes
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