207 CMR, § 12.06 - Notice of General Rate Increases to Customers
(1)
All common carriers shall provide at least 30 days advance written notice to
business and residential customers of any proposed increase to retail rates or
charges. Notice shall be provided through a bill insert, bill message, separate
mailing, or similar means. Website postings and toll-free recordings are not
sufficient.
(2) A copy of any
Notice of Rate Increase provided to customers shall be included in any proposed
tariff filing submitted to the Department.
Notes
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