209 CMR 18.00 - Conduct of the business of debt collectors, student loan servicers, and third party loan servicers

  1. § 18.01 - Purpose and Applicability
  2. § 18.02 - Definitions
  3. § 18.03 - Application Requirements - Debt Collector Applicants and Student Loan Servicer Applicants
  4. § 18.04 - Application Requirements - Automatic Federal Student Loan Servicer Applicant
  5. § 18.05 - Licensing Standards - Debt Collector Applicant
  6. § 18.06 - Licensing Standards - Student Loan Servicer Applicant
  7. § 18.07 - Registration Procedures
  8. § 18.08 - Registration Standards
  9. § 18.09 - Office Locations
  10. § 18.10 - Notice of Significant Events and Proposed Change in Ownership or Personnel
  11. § 18.11 - Annual Reports
  12. § 18.12 - Books and Records
  13. § 18.13 - Commingling - Debt Collection
  14. § 18.14 - Preserving Identity of Funds of Clients - Debt Collection
  15. § 18.15 - Acquisition of Location Information - Debt Collection
  16. § 18.16 - Communication in Connection with Debt Collection
  17. § 18.17 - Harassment or Abuse - Debt Collection
  18. § 18.18 - False or Misleading Representations - Debt Collection
  19. § 18.19 - Unfair Practices - Debt Collection
  20. § 18.20 - Validation of Debts - Debt Collection
  21. § 18.21 - Multiple Debts - Debt Collection
  22. § 18.22 - Furnishing Certain Deceptive Forms - Debt Collection
  23. § 18.23 - Unfair Servicing Practices - General
  24. § 18.24 - Mortgage Loan Servicing Practices
  25. § 18.25 - Student Loan Servicing Practices
  26. § 18.26 - Confidentiality
  27. § 18.27 - Relation to Other Laws
  28. § 18.28 - Relationship to Federal Law

Notes

Amended by Mass Register Issue 1448, eff. 7/1/2021. Amended by Mass Register Issue 1452, eff. 9/17/2021.

REGULATORY AUTHORITY

209 CMR 18.00: M.G.L. c. 93, § 24A; c. 93L, §§ 1 through 9.

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