When a complaint cannot be resolved at the LEA level, the
complaint must be submitted in writing to the Mississippi Department of
Education, Office of Federal Programs. Persons issuing verbal complaints will
be asked to complete a written complaint form prior to any official
investigation, or assisted with the completion of the complaint form.
The complaint must include the name and address of the person
submitting the complaint and a description of the complaint. The complaint must
also include a statement which assures that to the best of the complainant's
knowledge, the agency has violated a requirement of a federal statute or
regulation that applies to an applicable program. In addition, the facts on
which the statement is based and the specific requirement allegedly violated
must be included.
Complaints should be sent to the Bureau Director, Office of
Federal Programs. The mailing address is: Mississippi Department of Education,
Office of Federal Programs, Suite 111 Central High School, Post Office Box 771,
Jackson, Mississippi 39205-0771. The office may also be contacted via telephone
at (601) 359-3499.
http://www.mde.k12.ms.us/docs/policy-manual/7801.htm?sfvrsn=2 [File Link Not
Procedure for Complaints
a. In the first level of review, a complaint
shall be answered by the Bureau Director, with assistance from staff.
b. The Bureau Director shall determine
whether additional information is necessary, if so appropriate program staff
will notify the agency involved, and conduct an onsite review investigating the
c. The Bureau Director
shall determine whether additional information is necessary. If there are
serious violations, verified after the on-site review, then the information
gathered will be forwarded to other appropriate offices or
d. Once the
investigation has been completed, the Office of Federal Programs will issue a
letter stating the findings of facts. The letter stating the findings of fact
shall be mailed no later than 60 calendar days from the date the Office of
Federal Programs receives the complaint in writing.
e. If areas of noncompliance are found,
corrective action will be required and timelines for completion indicated. All
parties will be informed of the areas of noncompliance and the required
of Federal Programs may extend the 60-day timeline, if exceptional
circumstances exist. Examples of exceptional circumstances may be, but not
i. The complexity of the issues;
ii. The need for additional
unavailability of any of the necessary parties.
a. An individual may appeal an administrative
determination of the Bureau Director. The individual must submit the appeal in
writing to the address above. The appeal must be postmarked no later than 25
calendar days after the date the Bureau Director's determination is
b. A final decision on the
complaint shall be made after consulting with the State Superintendent of
Education or designee.
c. The State
Superintendent of Education shall provide written notification to the
individual who submitted the complaint about the disposition of the complaint
no later than 30 days after final action.
d. The complainant has the right to request
the U.S. Secretary of Education to review the decision of the Mississippi State
Department of Education. This review is at the U.S. Secretary's
In matters involving
violations of section 9503 (participation of private school children), the
complainant has the right to request the U.S. Secretary of Education to review
the decision of the Mississippi State Department of Education. The U.S.
Secretary will follow the procedures in section 9501(b). For additional
information on complaint procedures for participation of private school