Chapter 14 - (1N) Performance Improvements

Various management records and reports generated by the Center are used to guide the operation, support the assessment and improvement in quality of services, measure and communicate performance, and reflect the current status of the Center.

The Center Director presents and interprets operating reports, including those reflecting the efficiency and effectiveness of the Center. These reports include, but are not limited to, the following:

1. Annual Outcomes Management Report
2. Outcome Measurement System Results
3. Financial Statements
4. Strategic Management Plan Reports
5. Personnel Reports
6. Program Quality Assessment
7. Monthly Reports

These results are supplied to the REACH Center Governing Authority and to the OVRB Director who presents them to the MDRS Executive Director. These presentations provide an opportunity for policy and operational review, analysis, and action.

The Center Director analyzes management reports and compares performance against budgetary, administrative, and professional standards. In addition, the Center

Director analyzes the extent to which the Center's goals and objectives are being attained. The results of these activities are used by the Center Director to initiate appropriate preventive, pro-active, or corrective measures.

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