13 CSR 40-2.010 - General Application Procedures
(1) Any person shall have the right to file
an application included herein for any type of assistance or service
administered by the Family Support Division. The Family Support Division shall
inform the applicant of the types of assistance and services which are
available, the requirements of eligibility, and additional information
necessary, if any, to determine eligibility.
(2) Applications must be approved or denied
in accordance with the timeframes established by federal and state law except
when-
(A) The application is incomplete or is
missing information that is necessary to complete an eligibility determination;
or
(B) The division cannot reach a
decision because the applicant or an examining physician delays or fails to
provide the information necessary to make an eligibility
determination.
(3)
Failure to make a decision within the timeframes established by federal and
state law does not result in an automatic determination that the applicant is
eligible for any type of assistance or service.
(4) Applications submitted by mail,
telephone, or any commonly available electronic means shall be accepted and
treated the same as an in-person filing of an application.
(5) An application is not considered complete
without a signature. Signature shall include electronic, telephonically
recorded, and handwritten signatures.
(6) All information provided to the Family
Support Division, shall be true, accurate, and complete.
(7) The participant and applicant shall
disclose all information which may impact eligibility for any Income
Maintenance program. The participant and applicant have a continuing obligation
to notify the division if any information specified in the application changes
within ten (10) days of the change. The continuing duty includes, but is not
limited to, disclosing any changes in income of the participant or household
member, changes in residence or mailing address, and the addition or removal of
any individual from the household whose information is or was required to be
submitted.
Notes
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