1. A utility may
not terminate service to a customer who is elderly or who is a person with a
disability, or whose household includes a person who is elderly or a person
with a disability, unless the utility has notified the customer or another
resident of the customer's household who is 18 years of age or older at the
address where service is provided at least 48 hours before the date upon which
the termination would occur.
electric utility shall make the notification required by subsection 1 in
person. For the purposes of this subsection, "in person" means a method of
notice provided by an electric utility in which a representative of the utility
visits the premises where an advanced service delivery meter is located and
makes a reasonable attempt to contact the customer at the premises.
3. A gas utility shall make the notification
required by subsection 1 in person or by telephone.
When providing the notice required by
subsection 1, the utility shall explain to the customer or other adult resident
each item of information which subsection 7 of NAC 704.360
requires to be
included in a written notice of intent to terminate service.
5. In addition to the notice required by
subsection 1, the utility shall notify governmental agencies or other
organizations which have notified the utility that they will assist customers
in paying their utility bills.
Nev. Admin. Code § 704.390
Pub. Service Comm'n,
Gen. Order 27 § 6.2, eff. 8-21-81-NAC A 1-5-89; A by Pub. Utilities Comm'n
by R198-01, 2-17-2005; R035-11, 10-26-2011