otherwise provided in NAC 704.3932
, if a utility or landlord has a reason for
the termination of service pursuant to NAC 704.3928
and intends to terminate
service, the utility or landlord shall in every case send a written notice of
its intended action to the customer at least 10 days before it carries out the
2. If the utility or
landlord receives no response to the initial notice, it shall send a second
notice to the customer using a method which ensures that the notice is
delivered to the customer or the customer's premises at least 48 hours before
it terminates service.
initial notice must be served upon the customer:
(a) By personal service; or
(b) By depositing the notice with the United
States Postal Service, properly addressed and postage prepaid, for delivery by
first-class mail to the customer's last known mailing address.
Service of the initial notice
shall be deemed complete on the date that the notice is:
(a) Delivered by personal service to the
(b) Deposited with the
United States Postal Service, properly addressed and postage prepaid, for
delivery by first-class mail to the customer's last known mailing
notice and any second notice of an intended termination of service must contain
the following information in plain language, with the information listed in
paragraphs (i) and (j) presented in a larger type size than the balance of the
(a) An identification of the account
affected by the intended termination.
(b) The date on which the intended
termination will occur.
address of the location where service will be terminated.
(d) The reason for the intended termination,
including, if the intended termination is for nonpayment, a statement
designating the bill as one for actual or estimated use and specifying the
total amount owed, the period over which that amount was incurred and the
minimum payment required to avoid termination.
(e) The procedures which are available to
dispute or appeal from the intended termination, specifying the address and
telephone number of the utility's or landlord's office which is responsible for
handling complaints or inquiries.
(f) A statement that the utility or landlord
will promptly investigate any complaint or dispute and give the customer its
written decision on the matter.
A statement that if the customer wishes to dispute any fact or interpretation
of a regulation relied upon by the utility or landlord in its decision to
terminate service, the customer must communicate with the Division. The
statement must include the mailing address, telephone number and toll-free
telephone number of the Division.
(h) A statement that service will not be
terminated before a resolution of the dispute if the customer pays the
questioned portion of the bill at the time the dispute arises and pays all
explanation of any arrangements for payment which the utility or landlord
offers to customers who have difficulty in paying their bills, including the
program of deferred payments described in NAC 704.3932
If the location where service will be
terminated is in a county whose population is 50,000 or more:
(1) The appropriate addresses and telephone
numbers of the Division of Welfare and Supportive Services of the Department of
Health and Human Services; and
A list of the names, addresses and telephone numbers of other organizations
which have notified the utility that they will help customers who are unable to
pay their bills.
explanation of the restrictions on the termination as set forth in NAC
(l) An explanation of the
utility's or landlord's fee schedule and procedures for reconnecting
If a utility
has a reason for the termination of service and intends to terminate service to
a mobile home park or a multiunit residential complex, the utility shall use
its best efforts to notify the occupants of each family dwelling unit located
within the park or complex of the utility's intended action. The utility shall
use its best efforts to notify the occupants by posting on the door of each
such unit a written notice which states:
The reason for the termination of service;
(b) The deadline for making any delinquent
payments or for taking any corrective action that is necessary to avoid the
termination of service; and
date scheduled for the termination of service in the event that any delinquent
payments are not made or corrective action is not taken.
The utility shall provide the notice required by this
subsection to the occupants of a multiunit residential complex at the same time
that the utility provides notice to the customer of record for the