N.H. Admin. Code § Arb 203.03 - Manufacturer's Response

(a) The manufacturer shall:

(1) Comply with all requests for documents specified by the consumer or lessee in section 6 of Demand for Arbitration, form CPMVA-2;

(2) Provide the board 6 legible photocopies, and all opposing parties, one legible photocopy, of dealer generated work orders, reports or other similar documents including notes or notations made thereon regarding maintenance or other work performed on the vehicle subject to arbitration; and

(3) Provide the board 6 legible photocopies, and all opposing parties one legible photocopy of any recall notice, policy bulletin or technical service bulletin issued by the manufacturer which reasonably relates to the condition of the make, model or type of vehicle which is the subject of the consumer's demand for arbitration.

(b) Upon a demand for arbitration by the consumer or lessee to the board, the board shall mail or electronically transmit a manufacturer's response form to the manufacturer named in the demand or its representative.

(c) The manufacturer shall provide the following on the manufacturer's response form:

(1) An acknowledgment of the date on which the manufacturer received the consumer or lessee's demand for a hearing;

(2) Any assertion of a defense(s) pursuant to RSA 357-D:3,VI, if any;

(3) A statement as to why the consumer or lessee should not be entitled to the requested relief; and

(4) The signature of a representative of the manufacturer.

(d) The manufacturer's response shall be mailed or hand-delivered to the consumer or lessee and the board, no later than 5 working days prior to the date of the scheduled hearing.

(e) If the manufacturer settles with the consumer or lessee within 10 days of the date the demand for arbitration, form CPMVA-2, is accepted by the board, the manufacturer shall be relieved of filing the manufacturer's response form.

Notes

N.H. Admin. Code § Arb 203.03

#5349, INTERIM, eff 3-10-92, EXPIRED 7-8-92

New. #5461, eff 9-3-92, EXPIRED 9-3-98

New. #6866, INTERIM, eff 10-7-98, EXPIRED 2-4-99

New. #6994, eff 5-7-99; amd by #7188, eff 1-5-00; amd by #8882, INTERIM, eff 5-5-07, EXPIRES: 11-1-07