N.H. Admin. Code § En 1204.05 - Winter Period Notice of Disconnection
(a) In addition to
the notice of disconnection required by En 1203.11 and En 1203.12, during the
winter period notice shall be provided to an adult residing at the affected
residence in the following manner:
(1) In
person or by telephone; and
(2) A
minimum of 2 business days but no more than 8 business days prior to the date
of the proposed disconnection.
(b) If the utility is unable to notify an
adult residing at the affected residence pursuant to (a) above, the utility
shall seek department approval before disconnecting service.
(c) When seeking department approval,
pursuant to (b) above, the utility shall inform the department of:
(1) Customer's age or estimate
thereof;
(2) The number of children
in the household under the age of 5, if known;
(3) The number of household members over the
age of 65, if known;
(4) Amount of
the customer's arrearage;
(5) Date
and amount of the last 6 payments;
(6) Date and amount of the last 6
bills;
(7) The existence of any
prior medical emergency certifications for the customer or household members;
and
(8) The existence and nature of
any financial hardship, if known.
(d) The department shall not approve
disconnection of service to customers when the following conditions exist:
(1) The customer has financial hardship;
and
(2) The customer has made a
good faith effort to make payments towards the utility bill.
(e) Customers claiming financial
hardship under this section shall provide evidence of financial hardship to the
utility on an annual basis.
Notes
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