N.H. Admin. Code § Liq 906.02 - Returning Merchandise

Any licensee wishing to return merchandise shall notify the commission's marketing bureau's customer service representative.

(a) Returns of less than $100 may be made to the licensee's commission liquor store within 30 days of purchase and shall be accompanied by the original receipt;

(b) The commission shall accept or reject any return requests as follows:

(1) In determining whether to accept a return, the commission shall consider criteria affecting whether the commission can resell the merchandise, such as the conditions under which the merchandise was stored, the age of the merchandise, and the merchandise's overall condition;

(2) If the commission accepts the return into its inventory, it shall issue a written acceptance and return merchandise to the commission's stock account; and

(3) If a commission liquor store accepts a return, the store shall bring the product into its inventory.

(c) The licensee shall bear all shipping costs unless the merchandise was received in defective condition, the merchandise was shipped by commission error, or the licensee demonstrates that it is experiencing financial hardship.

(d) Once the commission has accepted merchandise back into its inventory, the commission shall issue a credit memo to the licensee's account.

Notes

N.H. Admin. Code § Liq 906.02

#4720, eff 1-1-90; ss by #5043, eff 1-11-91; ss by #6391, eff 11-28-96, EXPIRED: 11-28-04

New. #9227, eff 8-6-08, EXPIRED: 8-6-16

Amended by Volume XXXVII Number 28, Filed July 13, 2017, Proposed by #12210, Effective 6/14/2017, Expires 6/14/2027. Amended by Volume XLI Number 32, Filed August 12, 2021, Proposed by #13225, Effective 6/30/2021, Expires 6/30/2031.