He-W 604.05 - Electronic Account Access

He-W 604.05. Electronic Account Access

(a) Electronic accounts that contain the casehead's electronic NODs and other confidential case information shall be activated through the department's eligibility web portal by:

(1) The casehead;

(2) The casehead's guardian, conservator, or protective payee;

(3) An authorized representative or power of attorney chosen by the casehead; or

(4) An organization acting as the casehead's guardian, conservator, protective payee, authorized representative, or power of attorney.

(b) If an organization acting as the casehead's guardian, conservator, protective payee, authorized representative, or power of attorney chooses to access a casehead's electronic account, the organization shall:

(1) Obtain the casehead's permission to access the electronic account; and

(2) Register with the department by providing the following information:

a.The organization's name, phone number, and street, mailing, and email address;

b.The name of a designated administrator for the organization who is responsible for maintaining confidentiality for the entire organization;

c.A 4-digit pin, chosen by the administrator, for security purposes; and

d.The administrator's dated signature signifying an agreement to abide by confidentiality and safeguarding information policies, pursuant to RSA 167:31, RSA 167:32, 45 CFR 205.36 and 45 CFR 205.50.

(c) A casehead shall not have access to an electronic account through the department's eligibility web portal once the casehead has given permission to an organization to access the casehead's electronic account.

(d) If the organization chooses to access NODs only electronically, with no paper NOD mailed, the organization shall be responsible for the security and validity of the email account information provided to the department.

(e) All requirements that apply when the casehead receives a paper NOD shall apply when the organization chooses to access NODs only electronically on behalf of the casehead.

(f) If the organization prefers to reestablish generation of paper NODs sent via the mail, the organization shall do so using the department's eligibility web portal to make this change.

(Adopted byVolume XXXIV Number 50, Filed December 11, 2014, Proposed by #10729, Effective 11/25/2014, Expires 11/25/2024.)

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