N.H. Admin. Code En, ch. En 1200 - UNIFORM ADMINISTRATION OF UTILITY CUSTOMER RELATIONS

  1. Part En 1201 - PURPOSE AND SCOPE OF RULES (§ En 1201.01 to En 1201.02)
  2. Part En 1202 - DEFINITIONS (§ En 1202.01 to En 1202.20)
  3. Part En 1203 - SERVICE PROVISIONS (§ En 1203.01 to En 1203.20)
  4. Part En 1204 - WINTER RULES (§ En 1204.01 to En 1204.06)
  5. Part En 1205 - MEDICAL EMERGENCY RULES (§ En 1205.01 to En 1205.06)
  6. Appendix - APPENDIX

Notes

N.H. Admin. Code En, ch. En 1200

REVISION NOTE:

Document #13986, effective 5-30-24, adopted Chapter En 1200 titled "Uniform Administration of Utility Customer Relations." Document #13986 was adopted pursuant to RSA 12-P:5, IV and RSA 363-B to the extent the provisions apply under the authority of the Department of Energy (Department).

Pursuant to 2021, 91: 187, effective 7-1-21, the Department of Energy was established by the adoption of RSA 12-P. Pursuant to RSA 12-P:11, "All of the functions, powers, duties, records, personnel, and property of the public utilities commission incorporated in the statutes establishing the department of energy and which replace the authority of the commission with the authority of the department of energy, are hereby transferred, as of July 1, 2021, to the department of energy."

Pursuant to RSA 12-P:14, "Existing rules, orders, and approvals of the public utilities commission which are associated with any functions, powers, and duties, transferred to the department of energy pursuant to RSA 12-P:11 or any other statutory provision, shall continue in effect and be enforced by the commissioner of the department of energy until they expire or are repealed or amended in accordance with applicable law."

Chapter En 1200 applies to the administrative processes by which utility companies and customers interact in order to increase the level of information and protection provided to both and to ensure the equal application of these rules by all utilities. The rules include the former rules in Chapter Puc 1200 of the Public Utilities Commission (PUC) titled "Uniform Administration of Utility Customer Relations". regarding the provision of utility services, winter rules, and medical emergency rules. The authority for rule Puc 1203.05 titled "Implementation of Rate Changes" was not transferred to the Department because the functions pertaining to the establishment of rates or changes to rates are under the authority of the PUC pursuant to RSA 365:8, I.

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