N.J. Admin. Code § 14:18-5.1 - Location and closing
(a) Each cable
television company issued a municipal consent or system-wide franchise shall
maintain within its franchise service area or county of the area served, at a
minimum, a local business office that meets the requirements at
N.J.S.A.
48:5A-26(d), and serves the
purpose of receiving, investigating, and resolving complaints regarding the
quality of service, equipment malfunctions, and similar matters, as well as
applications for service, service inquiries, bill payments, and so
forth.
(b) Each cable television
company shall furnish the Office with the current location of its offices where
maps and records showing the various services areas and facilities are
available to supply, upon reasonable request, information to customers,
governmental bodies, utilities, other cable television companies and
contractors.
(c) At least 60 days
prior to the closing or relocation of an office described at (a) or (b) above,
where such office is expressly required pursuant to a municipal consent
ordinance and Board order to be located within the municipality or other
specific location; or where the office is to be relocated outside the cable
television company's service territory; where the office is to be located
outside the State of New Jersey; or where the office is the sole office located
in either the county or the franchise territory of the cable system or legal
operating entity under which the cable franchise is organized, a cable
television company shall file a petition for approval with the Board
demonstrating such closure or relocation is not unreasonable, will not unduly
prejudice the public interest, and setting forth the means upon Board approval
of the petition, by which customers and other interested parties will be
adequately notified of the closing or relocation and alternatives available in
the case of a closed office. The cable television company shall simultaneously
notify its customers and the clerk of each affected municipality of the pending
application for permission to relocate or close the subject office by means of
posting notice at the office location and, within three days of filing the
petition, by placing notice of the office closing or relocation in the
newspaper(s) serving the affected area and providing a copy of the notice by
mail to the clerk of each affected municipality. Said notice shall inform
customers of the Office's toll free number and their right to present to the
Board, in writing, any objections they may have to the office closure or
relocation. The notice shall specify a date certain for submission of comments,
which date shall not be less than 30 days after publication and posting. Such
office shall not be closed or relocated until the cable television company has
been informed, in writing, that the Board has approved such request.
(d) In all other instances, a cable
television company must notify with the Board and its customers no later than
30 days prior to the closure or relocation of the office.
1. Notice to the Board shall include a
certification from a company officer certifying that notice has been provided
to its customers; that the company will provide all services available at the
existing office at the new or alternate location; and that there will be no gap
in service if the office is relocated.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.