N.J. Admin. Code § 14:18-6.6 - Reporting and records of interruptions and outages
(a) All
outages where service to customers is interrupted for at least two hours and
which affect 50 or more customers shall be reported by each cable television
company to the Office on a form prescribed by the Director.
1. Such reports shall be collected and filed
electronically with the Office monthly within 15 days of the end of the month
for which said report is filed.
2.
Cable television companies must report to the Office by email to designated
personnel during the course of the outage, all outages which exceed one hour in
length and affect more than 500 customers.
(b) Records of all outages, whether or not
they are reportable under (a) above or (c) below, shall be kept in a manner
suitable for analysis for the purpose of minimizing possible future
interruptions and shall include the time, cause and duration of the
interruptions as well as the remedial action taken.
(c) Each cable television company shall keep
a record of each outage for a period of one year showing location, duration and
estimated number of customers affected.
(d) Each cable television company shall
notify the appropriate Office personnel by email in the event of an outage,
emergency, or other significant occurrence affecting its system or personnel
during other than normal work-hours. Notification shall be in accordance with
the procedure established by the Office, as provided to each cable television
company which provides that each cable television operator contact a
representative of the Office by email in the event of an interruption of
service that lasts four hours or more, that affects 50 percent of customers
where the system serves less than 20,000 customers, or affects 10,000 or more
customers where the system serves 20,000 customers or more, or in the event of
serious injury resulting in hospitalization or death to any person as a result
of the cable television company's operations.
Notes
See: 22 N.J.R. 1330(b), 22 N.J.R. 2575(a).
Amended by R.2000 d.155, effective
See: 31 N.J.R. 3061(a), 32 N.J.R. 1402(a).
Amended by R.2003 d.452, effective
See: 35 N.J.R. 100(a), 35 N.J.R. 5294(a).
Substituted "customers" for "subscribers" throughout; added (d).
Amended by R.2007 d.154, effective
See: 38 N.J.R. 4822(b), 39 N.J.R. 1766(a).
In (b), inserted "all" and ", whether or not they are reportable under (a) above or (c) below,".
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