N.J. Admin. Code § 17:20-12.16 - Ticket fulfillment, notification, and redemption by courier service

(a) Ticket fulfillment shall be as follows:

1. The courier system shall promptly process all courier customer requests to purchase tickets. Ticket processing shall consist of completing all of the following in accordance with the requirements of this chapter:

i. An order is placed by a courier customer to the courier service to purchase tickets;

ii. Courier service accesses the courier customer's account to confirm sufficient funds exist for the ticket purchase request, if sufficient funds exist;

iii. Courier service sends a notice to the courier customer acknowledging the purchase request;

iv. Print and purchase ticket(s) from a dedicated terminal;

v. Deduct from the courier customer's account the charge for the purchased ticket(s);

vi. Send a notice to the courier customer verifying the purchase, including scans of both the front and back of the tickets purchased and other requirements pursuant to N.J.A.C. 17:20-12.11(r)2;

vii. Storing the purchased ticket(s);

viii. If the purchased ticket is a winning ticket, notify the courier customer of such pursuant to (b)1 below; and

ix. If the winning ticket prize is under $ 600.00 and the courier customer pre-authorized the courier service to redeem the ticket, redemption shall be completed pursuant to (c)2 below. If the winning ticket prize is under $ 600.00 and the courier customer did not authorize the courier service to redeem the ticket, redemption shall be completed pursuant to (c)1 below. If the winning ticket prize is over $ 600.00, redemption shall be pursuant to (c)3 below.

2. Courier service shall keep records of all steps in the ticket fulfillment process and upon request, provide the records of ticket fulfillment to the courier customer or the Division;

3. Tickets shall become unavailable for courier customer requests to purchase at least 60 minutes prior to the conducting of each drawing. If the courier service has not processed any purchase requests 30 minutes prior to the drawing cut-off, the purchase request shall be canceled by the courier service and the courier customer shall be notified prior to the relevant drawing that his or her purchase request could not be processed in the time provided for pursuant to this provision and was canceled. If a fee was charged for the purchase request it shall be promptly refunded;

4. A courier service may offer to purchase on behalf of a courier customer multi-draw tickets only to the extent that such tickets would be permitted to be purchased by a lottery customer directly from an agent;

5. A courier service shall accomplish all ticket processing requirements for each ticket issued on behalf of a courier customer; and

6. The courier service shall promptly provide confirmation of ticket purchase, including scanned images of the front and back of the ticket(s), to the courier customer prior to the game drawing.

(b) Notification shall be as follows:

1. A courier service shall notify a courier customer on whose behalf such courier service has purchased a winning ticket and the amount of the prize within 24 hours of the applicable drawing. Such notification shall be made electronically through the courier service system, electronic mail, or other method proposed by a courier service and approved by the Director during the registration process. If the prize is more than $ 600.00, the courier service shall also notify the Division within 24 hours of the identity of the prize winner, the prize amount, game name, the date of the drawing and, for a draw game conducted more than once per day, the time of the drawing;

i. A courier service may electronically provide a courier customer who is a prize winner with a digitally completed claim form and any other documentation required to redeem such prize. Such form must be approved by the Director; and

2. After notifying a courier customer that they have a prizewinning ticket with a prize of $ 600.00 or more, a courier service shall print the courier customer's full name, as set forth in such courier customer's account, on the back of the ticket, validate the ticket, attach the validation receipt, and provide physical delivery per approved method(s). See N.J.A.C. 17:20-12.17(b).

(c) Redemption shall be as follows:

1. Pursuant to N.J.A.C. 17:20-12.1(f), a courier customer shall have the option, at all times, to obtain a winning ticket for purpose of redemption. If a courier customer chooses not to have winning tickets under $ 600.00 redeemed by the courier service, it shall print the courier customer's full name, as set forth in such courier customer's account, on the back of the ticket(s), and deliver the original ticket(s) to the courier customer by approved method(s). See N.J.A.C. 17:20-12.17(b);

2. If a courier customer chooses to have winning tickets under $ 600.00 redeemed by the courier service, it shall print the courier customer's full name, as set forth in such courier customer's account, on the back of the ticket(s), validate the winning ticket(s), and redeem the prize on behalf of the courier customer. Such prize amount(s) shall be disbursed to the courier customer by crediting the courier customer's account. The full value of the winning ticket(s) shall be credited to the courier customer account within two business days of the applicable drawing;

3. A courier service shall be prohibited from redemption of tickets valued at $ 600.00 or more. For any prize of $ 600.00 or more, a courier customer must make the claim directly to the Division. For prizes of $ 600.00 or more, a courier service shall print the courier customer's full name, as set forth in such courier customer's account, on the back of the ticket, validate the winning ticket, attach the validation receipt, and deliver the original winning ticket to the courier customer by approved method(s). See N.J.A.C. 17:20-12.17(b); and

4. No prize shall be paid to a courier service with respect to stolen tickets or winning tickets where the courier customer who purchased the ticket cannot be found, unless the Director so determines. See N.J.A.C. 17:20-12.17(g).

Notes

N.J. Admin. Code § 17:20-12.16

Adopted by 50 N.J.R. 1826(b), effective 8/6/2018