Current through Register Vol. 54, No. 7, April 4, 2022
(a) Prompt and
courteous attention shall be given to all complaints whether or not such
complaints constitute requests for hearings. All complaints involving a matter
(b) shall be acknowledged in writing promptly
by the Administrative Hearings Unit and, if not previously informed, the
acknowledgment shall inform the client of any right to a hearing.
(b) Informal efforts to resolve the problem
may be made through field contacts and office interviews with supervisory
personnel. It shall be made clear to the client that in no event are these
informal efforts to be considered a prerequisite for a hearing and in no event
can they delay, interfere with, or impede the processing of a hearing
(c) Any written expression
to the service provider, by a client or a person acting as the client's
representative to the effect that the client is dissatisfied with a decision,
action or inaction by the service provider, as described in
or that the client wants the opportunity to present his or her case to a higher
authority, constitutes a request for a hearing.
(d) A request made to the service provider
shall be immediately transmitted to the Administrative Hearings Unit no later
than one business day after the receipt of the request. An acknowledgment of
receipt of the request for a hearing shall be sent by the Administrative
Hearings Unit to the client immediately.