N.J. Admin. Code § 10:120B-1.3 - Complaint procedures

Current through Register Vol. 54, No. 7, April 4, 2022

(a) Prompt and courteous attention shall be given to all complaints whether or not such complaints constitute requests for hearings. All complaints involving a matter described in 10:120B-1.1(a) or (b) shall be acknowledged in writing promptly by the Administrative Hearings Unit and, if not previously informed, the acknowledgment shall inform the client of any right to a hearing.
(b) Informal efforts to resolve the problem may be made through field contacts and office interviews with supervisory personnel. It shall be made clear to the client that in no event are these informal efforts to be considered a prerequisite for a hearing and in no event can they delay, interfere with, or impede the processing of a hearing request.
(c) Any written expression to the service provider, by a client or a person acting as the client's representative to the effect that the client is dissatisfied with a decision, action or inaction by the service provider, as described in 10:120B-1.1(b), or that the client wants the opportunity to present his or her case to a higher authority, constitutes a request for a hearing.
(d) A request made to the service provider shall be immediately transmitted to the Administrative Hearings Unit no later than one business day after the receipt of the request. An acknowledgment of receipt of the request for a hearing shall be sent by the Administrative Hearings Unit to the client immediately.


N.J. Admin. Code § 10:120B-1.3

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