N.J. Admin. Code § 10:161B-16.3 - Complaints
(a) The administrator shall provide all clients
and their families, upon request, the name, address, and telephone number of the
following State office where clients and their families may submit complaints:
New Jersey State Department of Human Services
Division of Mental Health and Addiction Services
PO Box 700
Trenton, New Jersey 08625-0700
Telephone: toll-free 1-877-712-1868
(b) The administrator shall provide all clients
and their families, upon request, the names, address, and telephone numbers of
offices where information concerning Medicaid coverage may be obtained.
(c) The program shall develop a policy and
procedure in which clients are able to voice grievances or recommend changes of
policies and services to agency personnel and the governing authority without fear
of reprisal.
(d) The administrator shall
also conspicuously post the DHS address and telephone number in (a) above, and
Medicaid coverage contact information, in the admissions waiting area or room, in
the client service area of the business office, and in other public areas throughout
the facility.
Notes
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