N.M. Admin. Code § 17.5.410.37 - SETTLEMENT OF DISPUTED AMOUNT
A. When a utility and a residential customer
settle a dispute, the utility and residential customer may enter into a
settlement agreement to pay the amount of the bill. If applicable, any excess
amount paid previously by the residential customer shall promptly be credited
to the residential customer's account, and if the amount is in excess of
twenty-five dollars ($25) and if so requested by the residential customer, the
excess amount shall promptly be refunded.
B. If the terms of the settlement agreement
extend beyond forty-five (45) days, it shall be considered an installment
agreement and shall be subject to the requirements of
17.5.410.40 NMAC.
C. If a residential customer fails to comply
with the settlement agreement, a utility shall notify the residential customer
at least seven (7) days before discontinuing service that service will be
discontinued.
D. A settlement
agreement to pay an outstanding past due balance does not relieve the
residential customer of the obligation to pay future bills on a current
basis.
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